This Refund & Cancellation Policy ("Policy") describes when and how refunds, cancellations, and transaction reversals are handled for purchases made through the Sovisart Store at sovisart.com. It supplements, and should be read alongside, the Sovisart Terms of Service and Pricing Policy. By completing a purchase, you agree to this Policy.

1.1. Sovisart courses are digital educational products — recorded video lessons, live sessions, and supporting digital materials as defined in the Terms of Service — delivered electronically, with access granted immediately upon successful payment via the personal-cabinet login associated with your account. Because performance of the contract begins at the moment access is granted, purchases are final once access has been granted, subject to the exceptions in this Policy.

1.2. Statutory 14-Day Right of Withdrawal Waiver (EU, UK, and Equivalent Frameworks). Where applicable consumer law grants a statutory 14-day right of withdrawal or cooling-off period for digital content or digital services, you expressly request immediate access to the course at checkout. By doing so, you provide your prior express consent to immediate performance and acknowledge that you forfeit the 14-day right of withdrawal once course access begins. This acknowledgment is captured and logged at the point of purchase via a mandatory checkbox confirmation, and applies equally to single payments and to each instalment of a split-payment purchase.

Before making a purchase, Sovisart makes free pre-purchase preview resources available, including published course descriptions and preview materials at sovisart.com. Clients are encouraged to review these resources prior to purchase to ensure the course meets their expectations.

2.1. Course purchases are non-refundable once access has been granted via the personal-cabinet login, except as set out in Section 5 (Exceptional Reversals).

2.2. Bundled products are sold as a single, indivisible unit, consistent with Section 4.3 of the Terms of Service. Requests to unbundle, exchange individual components, or substitute components across different bundles will not be honored.

2.3. The access period stated on a course's product page defines the duration of your access. It does not guarantee uninterrupted hosting beyond that period, and the future discontinuation of hosting for a past cohort's materials, with reasonable advance notice, is not grounds for a refund.

3.1. Sovisart exercises full creative and editorial discretion over the content, format, and schedule of its courses, as described in Section 8.4 of the Terms of Service. Requests for a refund based solely on subjective dissatisfaction with teaching style, creative content, or stylistic choices are not eligible for a refund. Clients are encouraged to use the available free preview resources at sovisart.com prior to purchase.

3.2. Requests for a refund based on technical requirements outside Sovisart's control — including your own internet connection, device, browser, or third-party platform availability, as described in Section 8.3 of the Terms of Service — are not eligible for a refund, as these fall outside Sovisart's control once working access has been delivered.

4.1. Where a course is purchased with a split-payment option, each instalment is part of a single purchase and a single enrollment, as described in Section 2.3 of the Terms of Service. Access is granted upon the first successful payment; non-payment of a later instalment may result in suspension of access pending payment.

4.2. No partial or prorated refund of a paid instalment is issued for early cancellation of a split-payment plan, except as set out in Section 5 (Exceptional Reversals).

5.1. A refund or transaction reversal will be considered, at Sovisart's discretion, where a verified technical failure originating exclusively from Sovisart's own hosting, personal-cabinet, or course-delivery infrastructure prevents you from accessing a purchased course for more than 48 continuous hours from the time of payment, and the issue is not resolved through a fresh access link or equivalent fix within that window.

5.2. This exception does not extend to delivery delays or interruptions caused by events outside Sovisart's control, including third-party hosting or platform outages, internet infrastructure failures, or other force majeure events as described in Section 8.6 of the Terms of Service.

5.3. Pricing Errors. As described in the Pricing Policy, Sovisart may cancel and refund, via Stripe, any transaction executed against a manifest pricing or display error.

6.1. To request a refund under Section 5, contact info@sovisart.com with your order reference and a description of the issue. Because Sovisart, not Stripe, is the Merchant of Record for your transaction, refund and dispute requests are handled directly by Sovisart; Stripe acts only as the payment processor that executes an approved refund back to your original payment method, and does not independently mediate disputes between you and Sovisart.

6.2. We request that Clients contact us before initiating a chargeback or bank dispute, so that any technical or billing issue can be resolved directly and promptly. Because Sovisart is the Merchant of Record, a chargeback filed with your card issuer is handled through Stripe's dispute process and the relevant card network directly against Sovisart's account — there is no Paddle-style merchant-network intermediary absorbing or pre-screening dispute volume on Sovisart's behalf. Chargebacks initiated without a prior attempt at resolution through Section 6.1 may still result in immediate suspension of account access during the review period.

7.1. Refund eligibility under this Policy is subject to the account eligibility requirements in Section 3 of the Terms of Service, including the minimum age requirement of 18 years (or the age of majority in the Client's jurisdiction, if higher). Responsibility for meeting this eligibility requirement rests with the person initiating the transaction; access already granted is not reversed solely on the basis of age.

8.1. Severability. If any provision of this Policy is found to be invalid or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force and effect.

8.2. Entire Agreement. This Policy, together with the Sovisart Terms of Service, Pricing Policy, and Privacy Policy, constitutes the complete agreement between the Client and Sovisart with respect to refunds and cancellations, and supersedes any prior representations, including statements made through support communications.

8.3. No Waiver. Sovisart's handling of any individual refund request outside the terms of this Policy does not set a precedent or constitute a waiver of these terms for any subsequent request.

For refund, billing, or access inquiries: info@sovisart.com

This Policy is executed in English. Any translated version is provided for convenience only; the English version governs in the event of any conflict.